Terms of Service
Last updated: 04/13/2025
These Terms of Service (“Terms”) outline the conditions under which Pickett Digital (“we,” “us,” or “our”) provides services to clients (“you” or “your”). By using our services or engaging with us through our website, you agree to these Terms.
Services Offered
Pickett Digital currently offers:
- Web Design
- Branding
- Hosting & Maintenance
- SEO/Marketing (available by inquiry only)
Each service is subject to its own proposal, deliverables, and timeline as outlined in our client agreements and/or pricing pages.
Scope of Work
All Web Design and Branding services include a defined scope, timeline, and revision limit as outlined in your proposal and our pricing page.
Requests outside of the agreed scope, including additional revisions, may incur additional charges. We reserve the right to determine whether a request is within scope.
Hosting & Maintenance services are governed by separate ongoing terms, which are also subject to periodic updates.
Payments & Invoicing
- A deposit is required to begin work. Deposit amounts vary by service.
- Final payment is due upon completion of the project and prior to hand-off.
- For clients on a payment plan (e.g., web design financing), we retain control of the website hosting. If no payment or communication is received within 7 days of a due date, the website may be taken offline.
- No late fees or interest will be charged.
- Project pauses are handled on a case-by-case basis.
- Hosting cancellations require 30 days’ notice.
- We do not offer refunds for web design or branding services. In the event of early termination of a payment plan, any completed work will be handed off. If the project is complete, the contract must be fulfilled in full.
Support & Uptime
- Hosting includes a 99.95% uptime guarantee.
- We fix small bugs or issues post-launch.
- Support windows and included maintenance vary by plan and are outlined on our pricing page.
Content Responsibility
Clients are solely responsible for all materials provided to Pickett Digital, including:
- Written content
- Images, logos, and media
- Legal licenses and usage rights
We are not responsible for any copyright or trademark violations stemming from client-supplied content.
Right to Refuse or Terminate Service
We reserve the right to refuse or terminate service at our discretion, especially in cases of:
- Legal conflicts
- Non-payment
- Abusive behavior
- Repeated scope violations
Policy Updates
These Terms may be updated at any time. Changes will be reflected by the “Last updated” date above.
Contact
For questions about these Terms, please contact:
[email protected]
Pickett Digital
Direct your success by design.
